Frequently Asked Questions

TLDR: Yes. These products are made by JRDF Printing LLC with permission by Cloud Imperium Rights LLC and Cloud Imperium Rights Ltd.

JRDF Printing LLC are an approved Star Citizen vendor and have a licensing agreement to produce props, furniture and kit models from the Star Citizen universe. All products are licensed on an individual basis. Products are made and distributed by JRDF Printing LLC with permission from Cloud Imperium Rights LLC. and Cloud Imperium Rights Ltd.

Any enquiries or fulfillment concerns regarding your purchases should be directed to JRDF Printing LLC, and none of the Cloud Imperium or Roberts Space Industries entities have any responsibility in this regard.

Firstly, because the back end integration required for the RSI website to communicate with the JRDF very old-school fulfillment is time consuming and we'd rather they concentrate on building the #BDSSE. We do have got a presence on the RSI site though :)

Secondly, we're a licensee and not part of CIG, so the sales and most everything else fall to us, not them.

• TLDR: Nope.

We put 100+ hours into the research, design and development for each and every kit model to bring you amazing quality and highly detailed model kits. We are huge fans of the Star Citizen project, but we are a commercial business, albeit a small one, trying to be successful so we can bring you even more amazing kit models.

Finally, to upload those files breaches our agreement with CIG, and we believe our attention to detail and hard work speak for themselves. Check out the RSI FanKit for official CIG rules).

• TLDR: Because that's not what our license agreement is for.

The license agreement granted to us from Cloud imperium Games is for scale kit models, not fully painted completed models. To have models built and painted would significantly increase costs which we try and keep it as low as practical.

However, should you wish to have your kit sent to a model painter for them to build and paint, what a great idea. Check out our Team page for our favorite Model Painters who all take private commissions.

• TLDR: Yes.

The licensing process is a thorough one. Once the design process is complete, a prototype model is sent to the appropriate development team for sign off, ships to ships, weapons to weapons, characters to characters, props to props etc. Artwork goes to Art and a final sample is sent to the merchandise department for final sign off before a kit goes on sale to the public.

This ensures that your model is as accurate as possible.

Yes. We are not restricted by a non-compete with Cloud Imperium Rights and we continue to explore all avenues for our company's growth and development.

• TLDR: We choose high fidelity SLA 3D printing because it allows us to get incredible detail in lower quantities than traditional model making.

We, thats you and us, know that Star Citizen is incredible, and will continue to go from strength to strength but the whole community is relatively small in number.  With "only" 2.5M accounts worldwide, the potential market for a Model Kit, which is a relatively niche product in itself, is nowhere near the numbers required to mass produce Kit Models (mass production methods such as injection moulding only become viable above 50,000 units) and we're just not there.

With that in mind, we made the decision to produce the highest quality, numbered kits, at our own facility in the US, in limited edition runs of only 500 per model. 

We want people to be able to display their completed Model Kits however they want to.  For some people thats on a stand in a display cabinet. For others thats in a full on diorama setting with other ships/people/crates surrounded by mountains/rivers and flora/fauna.

The former means that you need to have the ships at a size that allows you to see the detail and with ships ranging from the Origin X1 Force at 5.5m to the Aegis Javelin at 480m we needed to set pretty big jumps for those scales.  

For those that wanted the dioramas we needed to look at what people might display with each other. So ground vehicles, fighters, capital ship battles etc.

We'd like to do everything in at least one scale, usually the biggest first and then whatever smaller ones make sense. Stay with us on the adventure and we'll see where we get to.

• TLDR: By listening to what our community tell us they want.

Let us start by asking you a question: What's your favourite ship? Now ask your mate. And another mate. And another? You've got two, three, maybe even four different ships. "I want a Kraken." "I want a Carrack." "I want a Javelin." "I want a Cutlass Black." "I want a 890 Jump." "I want an Aurora". The list goes on, and on, and on. And thats one of the many amazing things about Star Citizen. We all love our own little corner of it.

There are nearly 150 different ships and vehicles in the 'verse and everybody has their favorite. So with that in mind, we look at whats popular, what we can do brilliantly with the current technology available to us, what is flight ready, what is in game and what's unlikely to have a rework from CIG. Then we start the R&D process.

The R&D journey is a long one, and after licensing, design, manufacture and approval it can take a year to get a product on the shelf and ready for sale. Rest assured, we are working hard and there are some very exciting model kits and diorama pieces in pipeline.

Finally, no, we can't tell you whats next but if you sign up for our newsletter or join the discord server, you'll be asked in our next poll. Alternatively drop us a line and tell us what Model Kit you want, we love to hear from you.

• TLDR: If you compare like for like; consider the limited nature and niche demand; we are far more a “ForgeWorld” than a “Mattel.”

We are a small company, passionate about Star Citizen and its community. We are determined to make the best damn Star Citizen merchandise possible, and we manufacture as much as we can in-house rather than outsourcing it to suppliers abroad. This means that our labor and material costs are higher compared with other more commonly used manufacturing countries but we genuinely believe the quality of the products we manufacture is worth it.

Our products are lovingly designed, manufactured and packaged in the US, and we hope that our love for the project comes through in the fidelity of what we produce for you.

• TLDR: Crack on, we geniunely can't wait to see what you create :)

We love the creativity within the community (two of our designers were well known for their Star Citizen 3D printed ships before working for us) and we actively encourage you to put the hours in and create your own fan projects.

We spend 100+hrs per model on the design and then the same again in test prints to check for fit and detail, so we know there is no quick fix of a Star Citizen model that gets anything close to the detail we draw into our products.

If you need any help with your projects, we have our own discord group of Star Citizen makers to help you along.

• TLDR: Nope :)

We know that these things happen so you can now easily order a broken piece and get it shipped to you. Take a look at our spare parts collection, pick your model and then let us know which number piece you need. Simple!

Glues

We recommend a good superglue gels, we swear by Loctite or Gorilla superglue. The gels are less liquid so are easier to work with. But please note that these are not injection moulded so "cement" from other manufacturers does not attach your pieces together.

Snippy things

A good scalpel/knife, (don't be afraid to replace the blades regularly, you'll appreciate it).
And a good pair of flush cut snips.  

For advice on putting your kit together, check out our tutorials.

Shipping costs are based on the weight of your order, as well as its final destination.  

Every kit weight varies, but as a rough guide small box kit models are around 700g and large box kit models are 1.1kg.

We offer multiple shipping rates to most locations so that you can choose what works best for you.

Using our trusted network of UEE approved haulers we ship throughout the verse.

If, for any reason you are not completely satisfied with your purchase, please contact us at help@jrdf.sc and we will do everything we can to rectify the situation.